Services

Odoo 20 Field Service Release Notes

The Field Service change from the official Odoo 20 release notes, explained in plain words with a screenshot from a live Odoo 20 database, plus where to find each one and what it means for your upgrade.

Planning the move? See our Odoo upgrade services, the Odoo 20 upgrade guide or get a number from the migration cost calculator.

Refactoring 1In Community 0Enterprise only 1

Change 1 of 1

Field Service merged into Planning

RefactoringEnterprise only

The Field Service app has been discontinued. Its features are now integrated into the Planning app.
Official Odoo 20 release note

In plain words

There is no separate Field Service app anymore: the industry_fsm modules are gone and a new planning_field_service module adds field service to Planning. Interventions are Planning shifts with a customer and address, and Planning gets Maps (by resource, timeline, live map), worksheets, reports and stock through planning_field_service_* modules.

Planning > MapsThe Maps menu added to Planning by the Field Service integration; shifts also show Customer and City columns.

Where to find it

Open Planning.
Click the Maps menu (By Resource, Timeline).

For users

Field work is planned and followed in Planning: shifts show Customer and City, and a Maps menu gives map and route views.

For developers

industry_fsm and its extensions (industry_fsm_sale, _stock, _report, ...) do not exist in Odoo 20 Enterprise; code extending project.task for field service must move to planning.slot in the planning_field_service modules.

Upgrading from Odoo 19

Major: customizations of industry_fsm need a rewrite; data migration from tasks to shifts is handled by the official upgrade, not verified here.

See all 585 Odoo 20 changes across 52 apps

Odoo 20 Field Service: common questions

What is new in Odoo 20 Field Service?

The official Odoo 20 release notes list 1 Field Service change (1 refactoring). The change is: Field Service merged into Planning.

Are the Odoo 20 Field Service changes available in Community edition?

No. The Field Service change is Enterprise only in Odoo 20.

Do Odoo 20 Field Service changes affect my customizations when upgrading from Odoo 19?

1 of the 1 changes have something to check when upgrading from Odoo 19, for example Field Service merged into Planning. Each change on this page has an "Upgrading from Odoo 19" note. Test custom modules on a copy of your database before moving production.

How do I upgrade Field Service to Odoo 20?

Restore a copy of your database, run the Odoo 20 upgrade on the copy, fix any custom modules that extend Field Service, then test your main Field Service flows with real users before switching production. iVentureTeam runs Odoo upgrades end to end, including custom module migration and user testing.