ElevenLabs + Twilio + OpenAI GPT-4o — outbound calls for reminders, qualification, follow-ups; inbound for receptionist, support, bookings.
Sub-500ms latency, 30+ languages, compliance-aware (TRAI / TCPA / GDPR), CRM-integrated. Launch in 4–6 weeks.
From outbound reminders to inbound receptionists — voice automation that actually completes the call.
AI agents that place calls — appointment reminders, lead qualification, payment follow-ups, customer-survey calls, renewal reminders.
AI answers your business line — routes calls, takes messages, books appointments, answers FAQ, escalates to human with full context.
Handle peak-time support call volume with AI — Tier-1 answers, ticket creation, callback scheduling — without making customers wait 30+ minutes.
Pre-built voice agent templates — restaurant reservation, clinic appointment, real-estate inquiry, salon booking, home-service dispatch.
Transcribe and analyse live sales/support calls — coach reps, surface insights, auto-fill CRM, detect compliance issues, summarise post-call.
Voice agents that read and write your CRM / ERP — log the call, update the deal stage, create a follow-up task, send a recap email automatically.
One use case (e.g., outbound reminders OR inbound receptionist) live in 4 weeks.
Inbound + outbound + transcription, multi-language, full CRM/ERP integration, analytics dashboard.
We run the voice agent — uptime, voice tuning, prompt updates, compliance monitoring, monthly reporting.
Map call flows, success metric, telephony region, compliance requirements (TRAI / TCPA / GDPR). Output: a fixed-scope plan with go/no-go on compliance.
Pick the voice (ElevenLabs library or custom clone), design the conversation tree, write prompts, plan fallback to human, define handoff context.
Twilio number + ElevenLabs voice + LLM orchestration + CRM integration. Recording, transcript archive, observability all wired in.
Run 50–500 pilot calls. Measure successful-outcome rate, latency, customer satisfaction. Tune prompts, voice cadence, fallback triggers.
Full launch with 24/7 monitoring, monthly tuning, compliance review, and quarterly business reviews tied to outcome metrics (bookings, deflection, recovery).
Sub-500ms turn latency. Customers don't feel they're talking to a 'press 1 for sales' menu — they have an actual conversation.
ElevenLabs library or a custom-cloned voice in your brand. Natural cadence, accent options, multilingual switching mid-call.
Twilio / Vonage / Plivo / Exotel infrastructure with failover, recording archive, and SIP compatibility for enterprise PBX.
TRAI DLT / TCPA / GDPR-aware outbound: opt-in checking, recording disclosures, do-not-call list respect, region-specific rules.
Caller ID → CRM lookup → personalised call. Outbound calls update deal stages, create tasks, log recaps. Voice is just another channel into your system of record.
Voice can rack up bills fast. We route by complexity (Haiku/Mini for routine, GPT-4o for nuanced), cache responses, and optimise call duration.
Modern voices (ElevenLabs, OpenAI TTS, Cartesia) are indistinguishable from humans for the first 30–60 seconds, and convincing throughout. We pick the voice that fits your brand and the call type, and tune cadence/style per use case.
We target sub-500ms turn latency (the gap between the customer finishing speaking and the AI responding) using LiveKit/Pipecat orchestration, streaming STT (Deepgram), streaming TTS (ElevenLabs), and low-latency LLMs (GPT-4o, Claude 3.5 Haiku, Groq Llama). Real-time is the norm now, not the exception.
Yes. With proper agent orchestration (LiveKit / Pipecat / custom) the agent handles interruptions, partial answers, topic changes, and clarification requests. We design every flow with escape hatches — silence detection, frustration detection, human handoff.
Legal but heavily regulated. India: TRAI DLT registration, opt-in consent, time-of-day rules. US: TCPA — prior express written consent for marketing, DNC compliance. EU: GDPR + ePrivacy. We audit your use case against jurisdiction and build the compliance in (or recommend an inbound-only setup if outbound isn't viable).
A single use case (e.g., outbound appointment reminders) launches in 4 weeks. A full voice operations suite (inbound + outbound + transcription + CRM integration) typically takes 6–8 weeks.
Setup: ₹2L–₹8L ($2.5K–$10K) depending on scope. Per-minute cost (passthrough): ₹3–₹12/min ($0.04–$0.15/min) for voice + LLM + telephony combined. Monthly retainer for managed operations: ₹40K–₹3L/month ($500–$3.5K).
Yes — 30+ languages with native-grade quality on ElevenLabs and OpenAI TTS. The agent can also switch language mid-call if the caller speaks a different language than detected.
Yes. Caller ID → CRM lookup → personalised greeting. Outbound calls auto-update deal stage, create follow-up tasks, log call recap. We routinely connect to all major CRMs and to Odoo (any version).
Free 30-minute audit including compliance check. We'll send a fixed-price proposal within 48 hours.
