Odoo app guide · Platform & Productivity
Odoo Phone: what it does, and what’s new in 20
Odoo's Phone app brings calling into the CRM: click-to-call from any record, call logging as activities, and VoIP integration so the softphone lives where the customer data is.
Paired with our VoIP/Asterisk and AI voice-agent work, it becomes a full inbound/outbound stack rather than a dialer.
10 documented changes in Odoo 20Verified against the release notes · 2026-09
The mechanics that matter in Odoo Phone
- Click-to-call with calls logged on the record automatically
- Queues of next activities to call down, straight from CRM
- VoIP provider / PBX integration (SIP), extendable to Asterisk setups
- Call outcomes feeding pipeline reporting
What changed in Odoo 20 Phone
New feature 7Enhancement 3
- Audio settings during a callEnhancement
- Auto-fill and auto-logEnhancement
- Call flow designerNew feature
- Call logging in chatterEnhancement
- Call transfer to another deviceNew feature
- Choose outgoing numberNew feature
- Floating widgetNew feature
- LinphoneNew feature
- Push notificationsNew feature
- Simultaneous callingNew feature
Each link opens the detailed entry — plain-words explanation, screenshots from a live Odoo 20 database, and the source-code check behind it.
Want Odoo Phone set up the way these mechanics deserve?
Senior consultants, fixed scopes, published pricing — and the team that documents these releases implements them.